The Grand Store
You must be 18 years old to visit this site.
What are your opening hours?
Our Grandstore online site is open 24hours 7 days a week.
Can I purchase wine from you and get you to send it overseas?
Yes, We do provide an international shipping service. (subject to conditions at the destination country)
Can I shop safely on this site?
Totally. All Visa, Mastercard and Amex credit and debit card transactions for orders placed on this site are processed online using Direct Payment Solution’s (DPS) Payment Express secure online payments system. This means your credit card details are never transferred anywhere.
Do I have to open an account to shop here?
Yes, creating an account allows us to recognise you when you return, store your order information and simplify the buying process for you.
How do I open an account?
You’ll automatically be asked to either log in or create a new account when you click the checkout button on your first time ordering with us. But, if you’d like to open an account before then simply click the ‘Person Symbol’ on the navagation bar on the top of our site. Click Login and Create Account.
What does Logging In mean?
If you have already opened an account with us, it’s best to sign in each time you visit our site. This process is called Logging In and it will make your shopping experience faster and give you access to lots of cool features such as adding wines to your own personal Wishlist and viewing your previous purchases. If you need to log in to complete an activity we will remind you.
How do I Log In?
Just click on the Person Symbol on the right hand side of the top navigation bar.
Do I have to log in to use the site?
You can browse the site without logging on, but you do need to log in to view past orders, amend account details and add to your Wishlist.
What do I do if I forget my password?
Don’t panic. Just fill in the email address you used to register in the ‘Forgotten your password’ section of the Log In page and your password will be emailed to you.
How do I search for a particular wine or browse a range of wines?
If you know the name of the wine you’re searching for then just type it into keyword search box at the top right of the site.
If you’d like to browse a certain type of wine the easiest way to do this by using the Category search fields.
You can search by variety, country, type or price and the results can be refined each time you select a category option so you can drill right down to find the products you’re after. You don’t need to select all the categories, just select one to see your results and you can then select further options to refine your search.
If you do want to view all our wines in a category just hit the ‘Show All’ on the search page. You can sort the wines by position, name and price. You can also view them as a list or grid.
How do I find tasting notes for each product?
Easy. Just click on the photograph or title of each displayed product to see a larger photograph, tasting note, reviews and ordering details.
How do I know how many of each wine you have in stock?
Easy. Just click on the photograph or title of each displayed product to view the full product details. Under ‘stock level’ it will let you know the stock level status.
Is there a minimum order?
No. There is no minimum order. You may order one bottle if you wish – but orders of less than one mixed case still attract the case freight fee applicable to your region.
What defines 'a case'?
The number of units in a case is written in brackets next to the ‘case buy price’ displayed for each product. There are usually twelve (12) units or six (6) units of the same product in a case. If the case size is one (1), this means there are no case discounts.
Do I get case pricing on a mixed case?
Yes. The case price is per bottle for a 12 bottle mixed case of any product.
Can I send someone a gift?
It’s easy. Just put the items you want to give as a gift in your shopping trolley and select the gift options when you proceed through checkout. Then all you have to do is fill out your gift wrapping requirements and let us know if you need a card and message.
Are gifts sent with an invoice?
No. An invoice will NOT be sent with your gift. If you want a copy of the invoice posted to you please note this in the comments box under gift options as you proceed through the checkout.
Do you have gift cards available for purchase?
Yes! You can buy gift cards by clicking the Gifts & Accessories tab. Choose the dollar value you’d like for your gift card, enter your detail and the recipients details and a message. Add the gift card to your trolley and proceed through the checkout. As soon as you’ve completed your transaction you gift voucher will be emailed to the recipient. They can then use it to buy online
What do your gift packs look like?
To see our gift pack range just visit the Gifts & Accessories page on the top navigation ribbon.
Can I send a gift to someone outside South Africa?
Yes we do ship Gifts to overseas destinations. All depends on the T&C from the destination country.
Are there any Freight charges?
Yes. Freight charges are shown when you go to the checkout. Freight is xxx per case (12 bottle case), or less than full case, anywhere in xxx and xxx. Freight is free in the xxx for orders of 12 bottles or more (though less than 12 bottle orders are $2.50 freight per order). There is no freight charge for orders of 36 bottles or more.
Delivery outside of mainland xxxx will be charged at xxx per case (12) regardless of quantity purchased.
For more info click on ‘Freight’ on the footer at the bottom of our website.
How do I know if my order was received?
We send you an automated email confirming your order as soon as your order is received
Can I pay by cheque?
No. Sorry but we don’t accept cheques for web orders. We accept EFTs in the bank account mentioned below. The order will only be processed once our bank gives a confirmation that the money is in the account.
Can I view my past orders?
You sure can. Make sure you’re logged in and Click the My Account tab and then click the My Orders tab to reorder from a past order. If you are viewing a past order and the price has changed the current price for that product will be displayed, and you will be charged at the current price. If the product is no longer available it will be marked as discontinued. If you would like a copy of a previous invoice please email us at grandstore.co.za
How do I change my Payment Method, Personal Details or Delivery Address?
Just click on the Person Symbol button on the top right hand side of the navigation bar which will take you to log in your account where you can edit your details.
How long do the advertised specials last?
It depends on how much stock we have and the response we have had from our members.
What do I do if I get corked, faulty or damaged wine?
Contact us immediately by email returns@grandstore.co.za or on xxxxx. We will arrange for you to get replacement stock asap. For more info click on ‘ World famous guarantee’ at the footer of our website.
What do I do if I buy wine from Grandstore and just don't like it?
We pride ourselves on accurately describing the wines we sell in a down to earth fashion – but if for any reason you are not happy with your purchase or simply don’t like the wine you have bought, contact us immediately. We will arrange for the wine to be collected and for you to get replacement stock. For more info click on ‘World Famous Guarantee’ at the footer of our website.
When will my order be delivered?
xxxxxxxxx
What happens if my order can not be completely filled?
If for any reason your order cannot be filled we will contact you directly.
FAQ's
Our Grandstore online site is open 24hours 7 days a week.
Yes, We do provide an international shipping service. (subject to conditions at the destination country)
Totally. All Visa, Mastercard and Amex credit and debit card transactions for orders placed on this site are processed online using Direct Payment Solution’s (DPS) Payment Express secure online payments system. This means your credit card details are never transferred anywhere.
Yes, creating an account allows us to recognise you when you return, store your order information and simplify the buying process for you.
You’ll automatically be asked to either log in or create a new account when you click the checkout button on your first time ordering with us. But, if you’d like to open an account before then simply click the ‘Person Symbol’ on the navagation bar on the top of our site. Click Login and Create Account.
If you have already opened an account with us, it’s best to sign in each time you visit our site. This process is called Logging In and it will make your shopping experience faster and give you access to lots of cool features such as adding wines to your own personal Wishlist and viewing your previous purchases. If you need to log in to complete an activity we will remind you.
Just click on the Person Symbol on the right hand side of the top navigation bar.
You can browse the site without logging on, but you do need to log in to view past orders, amend account details and add to your Wishlist.
Don’t panic. Just fill in the email address you used to register in the ‘Forgotten your password’ section of the Log In page and your password will be emailed to you.
If you know the name of the wine you’re searching for then just type it into keyword search box at the top right of the site.
If you’d like to browse a certain type of wine the easiest way to do this by using the Category search fields.
You can search by variety, country, type or price and the results can be refined each time you select a category option so you can drill right down to find the products you’re after.
You don’t need to select all the categories, just select one to see your results and you can then select further options to refine your search.
If you do want to view all our wines in a category just hit the ‘Show All’ on the search page. You can sort the wines by position, name and price. You can also view them as a list or grid.
Easy. Just click on the photograph or title of each displayed product to see a larger photograph, tasting note, reviews and ordering details.
Easy. Just click on the photograph or title of each displayed product to view the full product details. Under ‘stock level’ it will let you know the stock level status.
No. There is no minimum order. You may order one bottle if you wish – but orders of less than one mixed case still attract the case freight fee applicable to your region.
The number of units in a case is written in brackets next to the ‘case buy price’ displayed for each product. There are usually twelve (12) units or six (6) units of the same product in a case. If the case size is one (1), this means there are no case discounts.
Yes. The case price is per bottle for a 12 bottle mixed case of any product.
It’s easy. Just put the items you want to give as a gift in your shopping trolley and select the gift options when you proceed through checkout. Then all you have to do is fill out your gift wrapping requirements and let us know if you need a card and message.
No. An invoice will NOT be sent with your gift. If you want a copy of the invoice posted to you please note this in the comments box under gift options as you proceed through the checkout.
Yes! You can buy gift cards by clicking the Gifts & Accessories tab. Choose the dollar value you’d like for your gift card, enter your detail and the recipients details and a message. Add the gift card to your trolley and proceed through the checkout. As soon as you’ve completed your transaction you gift voucher will be emailed to the recipient. They can then use it to buy online
To see our gift pack range just visit the Gifts & Accessories page on the top navigation ribbon.
Yes we do ship Gifts to overseas destinations. All depends on the T&C from the destination country.
Yes. Freight charges are shown when you go to the checkout. Freight is xxx per case (12 bottle case), or less than full case, anywhere in xxx and xxx. Freight is free in the xxx for orders of 12 bottles or more (though less than 12 bottle orders are $2.50 freight per order). There is no freight charge for orders of 36 bottles or more.
Delivery outside of mainland xxxx will be charged at xxx per case (12) regardless of quantity purchased.
For more info click on ‘Freight’ on the footer at the bottom of our website.
We send you an automated email confirming your order as soon as your order is received
No. Sorry but we don’t accept cheques for web orders. We accept EFTs in the bank account mentioned below. The order will only be processed once our bank gives a confirmation that the money is in the account.
You sure can. Make sure you’re logged in and Click the My Account tab and then click the My Orders tab to reorder from a past order. If you are viewing a past order and the price has changed the current price for that product will be displayed, and you will be charged at the current price. If the product is no longer available it will be marked as discontinued. If you would like a copy of a previous invoice please email us at grandstore.co.za
Just click on the Person Symbol button on the top right hand side of the navigation bar which will take you to log in your account where you can edit your details.
It depends on how much stock we have and the response we have had from our members.
Contact us immediately by email returns@grandstore.co.za or on xxxxx. We will arrange for you to get replacement stock asap. For more info click on ‘ World famous guarantee’ at the footer of our website.
We pride ourselves on accurately describing the wines we sell in a down to earth fashion – but if for any reason you are not happy with your purchase or simply don’t like the wine you have bought, contact us immediately. We will arrange for the wine to be collected and for you to get replacement stock. For more info click on ‘World Famous Guarantee’ at the footer of our website.
xxxxxxxxx
If for any reason your order cannot be filled we will contact you directly.